One Year and Over 2,800 Designs Later, Luxul’s Customer Assurance Program Is a Home Run With Dealers
Initiative Provides Dealers With Certified Wired and Wireless Network Designs Backed by Guaranteed Performance
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DRAPER, Utah — Aug. 13, 2019 — Luxul, the leading innovator of IP networking solutions for custom installation professionals, today announced that 2,800 certified wired and wireless network designs have been provided to its dealer base in the first year of the company’s Customer Assurance Program, or CAP. For residential and commercial applications, the certified designs allow integrators to deliver Wi-Fi networks that are guaranteed to meet their customers’ reliability and performance requirements.
“With the dramatic rise in connected devices and high expectations users have when it comes to network dependability, our dealers have found Luxul’s Customer Assurance Program to be a necessity in providing the Wi-Fi experience their customers expect,” said Mike Grubb, vice president of marketing at Luxul. “It’s been a very successful first year for the program, and we’re looking forward to helping even more integrators with reliable installations in the year to come.”
“Without a powerful and reliable network working behind the scenes, a smart home is just a home,” said Joe Whitaker, president of Thoughtful Integrations. “While it may not get all the glory, the network is absolutely critical in delivering the experience our clients have invested in. Over the last year, Luxul’s Customer Assurance Program has allowed them — and us — to rest easy knowing that their expectations are guaranteed to be met.”
To participate in the Customer Assurance Program, Luxul dealers simply register their projects at www.luxul.com/assurance, where they provide project details and requirements. Based on this input, Luxul sales engineers will deliver a complete custom network design, including both required and optional equipment, along with educational pages meant to bring awareness to end users of things like the importance of a reliable network, what remote management and internet content management are and their importance, as well as what interference is and how it can be accounted for in a proper design. Dealers simply install the network based on the design and complete it with a remote management platform like Domotz.
Luxul’s advanced support team is available to dealers requiring assistance configuring their certified networks, while any product experiencing a failure will be promptly replaced. If the wired or wireless network doesn’t perform as expected, Luxul will provide additional equipment, at no cost, to meet the integrators’ and customers’ expectations.
More information is available at www.luxul.com/assurance-program.aspx.
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Luxul is the leading innovator of simple-to-deploy, professional-grade IP networking solutions for use by custom installation professionals. Designed for use in both residential and commercial environments, the Luxul family offers a complete line of solutions that simplify network design and deployment — resulting in a scalable network that is both powerful and easy to install. With Luxul, installers can deliver the ultimate IP network without the complexity associated with traditional networking gear. More at luxul.com.
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PR Link: www.ingearpr.com/Luxul/190813Luxul.docx
Image Link: www.ingearpr.com/Luxul/Luxul_CAP.jpg
Image Caption: After a year running, the Luxul Customer Assurance Program is going strong with over 2,800 certified wired and wireless network designs delivered to dealers.