Customer Service Careers

Network Support Technician

Work Status: Full Time, Exempt

Department: Customer Service

Supervisor’s Title: Director, Customer Services


Primary Purpose and Function:

Provide technical support and troubleshooting via phone, chat and email to end users, dealers and distributors of the company’s family of wired and wireless IP networking products. Advise customers regarding the proper use of products and address specific user issues, often assisting the customer during installation. The ideal candidate will possess a broad technical knowledge of IP networking as well as be experienced in providing excellent customer service and problem escalation/resolution.


Required Skills:

  • Strong technical and analytical skills.
  • Solid experience in problem analysis and resolution of software problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Ability to handle clients professionally during all interfaces.
  • Ability to provide pre-sales support to help dealers select the optimal installation configurations for various networking environment.
  •  

    Desired Skills: (Will provide training)

  • Strong understanding and experience with Ethernet, 802.11 wireless networks, TCP/IP, and other IP-based networking technologies.
  • Strong technical and analytical skills.
  • Experience with any ERP system a plus.
  •  

    Desired Experience:

    6 months of Networking experience in a technical support/help desk environment, and 6 months of supporting customers via email and phone. Experience with Salesforce or other CSM suites, Microsoft Office, Windows XP, Vista, 7, 8 or 10 and Macintosh OSX preferred. Experience with Virtual Private Networking (VPN), Virtual Local Area Network (VLAN), Port Forwarding and Firewall management also a plus.


    Education:

    Network+ and/or CCNA certification Preferred, A+ and/or MCSE a plus


    Resumes:

    Send your resume

     



    Customer Support Technician

    Work Status: Part Time, Hourly

    Department: Customer Service

    Supervisor’s Title: Director, Customer Services


    Primary Purpose and Function:

    Provide technical support and troubleshooting via phone, chat and email to end users, dealers and distributors of the company’s family of wired and wireless IP networking products. Advise customers regarding the proper use of products and address specific user issues, often assisting the customer during installation. The ideal candidate will possess a broad technical knowledge of IP networking as well as be experienced in providing excellent customer service and problem escalation/resolution. There are three shifts open: 7:00am to Noon, 10:00am to 3:00pm and 12:30pm to 5:30pm


    Required Skills:

  • Solid experience in problem analysis and resolution of software problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Ability to handle clients professionally during all interfaces.
  • Ability to provide pre-sales support to help dealers select the optimal installation configurations for various networking environment.
  • Strong written and verbal communication skills.
  •  

    Desired Skills: (Will provide training)

  • Strong understanding and experience with Routers, Switches (Managed\Unmanaged), 802.11 Wireless Devices, Ethernet, DNS, DHCP, VLAN’s, STP (Spanning Tree), IP Addressing\Subnetting, TCP/IP, and other IP-based networking technologies.
  • Strong technical and analytical skills.
  •  

    Desired Experience:

    6 months of Networking experience in a technical support/help desk environment, and 6 months of supporting customers via email and phone. Experience with Salesforce or other CSM suites, Microsoft Office, Windows XP, Vista, 7, 8 or 10 and Macintosh OSX preferred. Experience with Virtual Private Networking (VPN), Virtual Local Area Network (VLAN), Port Forwarding and Firewall management also a plus.


    Education:

    Network+, A+ and/or MCSE a plus


    Resumes:

    Send your resume